OUR POLICIES

ALL YOU NEED TO KNOW

If our customers aren’t happy, then we are not happy! To make sure our customers always have a positive LUCKY YARN experience, we’ve designed a generous, fair and transparent store policy. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Don’t hesitate to contact us at itsluckyyarn@gmail.com with any questions.

 

Our stores general terms & conditions are assambled according Slovenian costumer protection act and international e-commerce codex.

 

CONTACT DETAILS

Umetniško ustvarjanje Špela Gale s.p.

Tržaška cesta 14, 1000 Ljubljana, Slovenija

Email: itsluckyyarn@gmail.com 

Registration number 7174136000

Tax number 31836607

TRR:SI56 6100 0001 5438 382, opened at Delavska hranilnica d.d.

We are not VAT obliged.

 

GENERAL PURCHASING

 

The system will guide you through your purchase. You may click on the selected product, select the quantity and add it to your cart. You may continue by adding another product or proceed to finish your order.  You can customise the contents of the basket by adding and removing products. When you are satisfied with the selection of products, click the order button. Enter all the required information, add the coupon code if you have one, and choose your payment method. Please double check the details you entered and click the button to complete the order. The shipment will be dispatched within 3 working days.

Due to the nature of online business, our store’s offerings are changing frequently and quickly. All products prices in our online store are clearly visible next to the product presentation. These are the prices that apply for online purchases in case of immediate 100% payment by one of the possible payment methods listed below. All special offers and discounts are clearly marked.

Despite the tremendous efforts to provide the most up-to-date and accurate information, it could happen the pricing information may be incorrect. In this case, or if the price of the item changes during the processing of the order, we will allow the buyer to withdraw from the purchase, and offer a solution that will be mutually satisfactory.

Please also note that while every effort is made to accurately display the colours of our products, in reality the colours might slightly wary.

PAYMENT METHODS

We are accepting the following payment methods:

Credit card payment

PURCHASE CANCELLATION AND RETURN POLICY

 

The buyer has the right to withdraw from the contract within 14 days of receiving the goods without having to give an explanation. The buyer communicates the decision in writing to itsluckyyarn@gmail.com. After that being done,  the buyer has a further 14-day period to return the undamaged goods to the seller at no additional cost other than shipping costs. Shipping costs are always covered by the buyer.

Returned goods must be in their original, sellable condition, in their original packaging, undamaged, unused and unwashed, otherwise withdrawal from the contract is not possible. It is also not possible to return commissions,  produced according to the specific requirements of the buyer.

 

DELIVERY

 

We are offering world wide shipping. The shipping country is chosen at checkout. Delivery charges will be adjusted depending on the country you would like your items shipped to.

We dispatch all orders within 3 working days. We are not responsible for shipping delays. We are not responsible for another country's taxes & duties that may occour.

COPYRIGHT

You may not produce or communicate any of the content on this website, including downloadable files from this website without the permission of the copyright owner. 

LEGAL NOTICE

By visiting our website, you agree to the Terms & Conditions of use. These terms may be changed without notice.

PRIVACY POLICY

 

LUCKY YARN is committed to providing quality products and services to our costumers and this policy outlines our ongoing obligations of how we manage your personal information. 

We collect personal information that includes: names, addresses, email addresses and phone numbers.  This information is needed when you purchase the products from our shop or subscribe to our mailing list. We collect this information with the primary purpose of providing our services to you and to personalise your shopping experience with us. You may unsubscribe from our mailing list at any time by contacting us at hello@luckyyarn.eu.

 

We do not process or store any of your provided payment card details. 

 

This policy may change from time to time without notice and is available on our website. 

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